Hydraulics Online have provided us with a first-class service from day one. The pricing is very competitive and the quality of the hydraulic product ranges offered is first rate. Quoted deliveries are achieved and communication is excellent. A dependable supplier.

The response and pricing is impressive from your end.

Thanks for all your help with the hydraulic valve – great job on my customer’s vehicle. It’s running sweet as a nut!

Parcel arrived this morning. Thank you and your team for the great service. I’ll be putting in an account application form to the finance department here and get you added to the vendors database.

Many thanks for great service, hopefully we can do more business.

Thank you for the correct-first-time hydraulic valves you sent last week… really good identification work!

Just a quick “thank you” for all your technical help and assistance which helped me sort the job at Manchester. Thanks a lot.

We have been dealing with Hydraulics Online for over 4 years. They have always provided us with an excellent service and been on hand to offer a very good technical backup, either by way of site visits or product referencing and identification over the phone. We would recommend Hydraulics Online to anyone looking for the total hydraulic solution.

Many thanks for your time and effort, even over a small matter. Nothing but praise for your business will be passed on from this end of the world.

In the relatively short time that we have been dealing with Hydraulics Online they have become our first choice hydraulic supplier. Their prices are competitive, deliveries on time and advice given honest and fair.
We would not hesitate to recommend Hydraulics Online to anyone needing hydraulic spares or advice in this field.

Mark has been a star getting the kit together for a relatively crazy idea I have for an accessory which could have commercial applications beyond us… I’m a relative hydraulic ignoramus and he explained the options brilliantly to me.

Just a short email to say ‘thank you’ for your service and supply over the last 6 months. Your service and speed have been very helpful to our business… helping us move forward with new and old customers in the hydraulic trade. We are very satisfied with Hydraulics Online and look forward to a good working future together. Please keep up the good work.

Many thanks for all the help we received from the team at Hydraulics Online. You solved our problem for us more swiftly than anticipated and our customer is already back on the road.

Very good service… You know what you are doing!

For us it was simple: a phone call and the part was there the next day, as promised. Ace! We will use your services again.

Very good service. Mark was very helpful and we will now use you over our regular supplier.

I recently contacted your company to get a hydraulic motor identified and ordered. Your team were excellent with the information I gave them – quickly identifying the motor manufacturer and model, which was in stock, and supplying it to us the next day. Well done!

To date your team have been more than helpful; wish more suppliers were the same.

I would like to thank you for the fantastic relationship that has been formed between us, and the exceptional service and advice given to me over the years.

Great service! Thanks to all the team!

… I searched for ages to find the right size hydraulic cylinder and you guys came up trumps. Excellent service; really helpful.

Myself and the team must say how fast and efficiently you got the part to us. We are a fabrication and agricultural engineering business and have a wide range of customers in the agricultural industry and just about every machine has hydraulics on. Please feel free to drop in at any time.

I just wanted to thank you for the speed and efficiency with which you dealt with my order for a hydraulic motor – I’ve told all the other fishermen in the area where to go to get their hydraulic parts in future!
If you are ever up this way then you must come and find me, there’ll be some of my fried prawns waiting for you… I’m well known for them!

Just a quick email to thank you for the hydraulic pump repair. My neighbour is really grateful; he said that without the repair the machine would have just been “ferraille” (scrap). Guess I owe you a bottle of red!

We received the goods safely this afternoon and hope to prolong our good relationship and do further business with you in the future.

Following on from my last email, I am thoroughly impressed with the service offered to us. The equipment supplied was exactly what we needed and it enabled us to return our own equipment to a working condition.
The hydraulic pumps were supplied in the extremely quick turnaround time of 24 hours and collected by our own courier. Thank you very much for all your help, I am very pleased with the service and glad you are one of our approved suppliers.

Your service was first class from enquiry to dispatch and we would have no problem in using Hydraulics Online in the future.

Thanks… I can’t tell you how much you have helped me out of a tricky spot!

We contacted Hydraulics Online following the failure of one of our hydraulic pumps, with a view to either overhauling the pump or a replacement. A quote was also sought from a local hydraulics company. Hydraulics Online proved to be the viable option and a new pump was ordered. Technical advice and assistance was first class and we would not hesitate in contacting the company in the future to satisfy our requirements.

Thanks a lot, you are absolutely the best! The pumps arrived perfectly. We will be in contact soon and continue doing business together and do what we can to promote you here in Panama too.

I am most satisfied with your service and I am going to send you all enquiries that we get on hydraulic pumps and parts!

Many thanks for your prompt service. The hydraulic motor is fitted and working fine.

I’m really glad that I found your website… I’ve been searching for this hydraulic pump for two weeks and my customer has been getting furious about it!

I dealt with Steve for my order with you. He was a pleasure to deal with. He was friendly and knowledgeable. I pushed him for an earlier delivery date than he first quoted… and then promptly rang me back with a positive reply. I’m very pleased to say that my first dealings with Hydraulics Online were good and that you will be my first call in the future.

Many thanks for the team’s efforts in getting the hydraulic parts sourced and delivered to site; they arrived today. It is very much appreciated.

Thanks for your email and service… I have decided to start looking through what filters we use and to give you the opportunity to price these for us and see if you are as competitive as current suppliers. I would also be interested in ‘in-line oil coolers’ that you may supply. Any recommendations would be appreciated.

I was very pleased with the service I received – and the price too! Thanks again.

I am extremely pleased to have met such a good team who have supported Concorde and Heritage Concorde so well… you deserve a medal!
I was amazed: Mark reeled off figures and technical data that were way above my understanding, but he explained things very well. You don’t just shift boxes; you know your business inside and out.
A very big “thank you” from the whole team – I hope we can continue the great work.

You were the best on price and professional in your dealing with our enquiry.

The components have arrived and are currently sitting like a rather wonderful art display on our boardroom table. You have been so efficient that our local engineers who are going to make the frame will lag behind by quite a bit. Therefore initial testing will be in late June.  I will keep you posted.

Hi, Mark! That is spot on. Thanks for all your help, its great knowing we have someone like you supporting us on these types of vehicles.

Everything was fine, and your correspondence and follow up is exceptional.

Thank you… your service was excellent. We will use you again in the future.

I would like to thank you and your team for your expert help in sourcing and supplying our HAWE hydraulic filters. The service was extremely swift and certainly took the ‘pressure’ off to get our machine back up and running. A pleasure to do further business with you in the future.

… In a desperate attempt to save costs and quickly restore the bath to working order, I contacted Hydraulics Online. Mark Tonks, the Managing Director could not have been more helpful.
He suggested returning the power pack and ram to their works in Alsager, Cheshire, where they would test all components. They discovered the faulty component, replaced it and shipped the items back to me in West London. The service provided by Hydraulics Online was exceptional.

Could you reply with a list of all the equipment ordered from you to do the recent job on our vessel? It has been a success resulting in more power, speed and a quieter running system and we now intend to do the same job on another sister vessel.

Thanks for your help. Much appreciated, fantastic service and a quick turn around for the machine… We don’t really have a hydraulic supplier to speak of and we would appreciate you coming aboard.

Normally we only get involved with hydraulics when they are attached to our own equipment, such as fin stabilisers, but this was an exception to the rule. And as we always try to say ‘yes’ to our customers, coupled with the speed of your response, it was a winner all round. We will consider whether there might be other opportunities for our mutual benefits.

… your team were a great help to me in getting the hydraulic parts we needed. We had a major breakdown on a machine and the help and response time was very good. I wouldn’t hesitate in using Hydraulics Online again.

I’m more than happy to order this hydraulic power pack with you, as the other five have been perfect for their various applications. Could I please have it under the order number, ‘4041’.

We have found both the prices and service at Hydraulics Online to be second to none; you are always our first port of call for our hydraulic needs.

Hydraulics Online have always been fast, friendly and competitive but we value them most because they are innovative and can find answers to the really tough problems.

Dear Ian,
I write to thank you for your assistance in delivering a replacement Parker tandem pump for our vessel, “Adeline”. The pump was installed on the main engine reduction gearbox this morning and has been successfully tested in all operating modes.
Your help was much appreciated, good weekend to you and your team.

I’ve passed your information around to the rest of the company. I found Ian to be extremely helpful with my enquiry/order. Kudos for a job well done.

I just wanted to send you a personal reply so you could see it and know how much I appreciate all the help I got from you guys… You guys have me as a life time customer! Thank you so much!

Hydraulics Online est la seule entreprise que nous avons rencontrée où nous sommes en mesure de leur donner ces scénarios de problèmes et ils reviennent vers nous avec une solution.

Thank you for your support. I hope this can be a long relationship… Could you also support us for spare parts?

I must say, you are a good company to work with and I will be using you in future.

I was really impressed with your company; very knowledgeable and professional. We received the hydraulic motor promptly and it was the correct motor. I wish companies in the United States were more customer orientated.

This has been one of the best experiences we have ever had trying to find parts for our farming operation. Ian was extremely helpful with our purchase across the pond… a new experience for these old farmers. Thanks to everyone for the fast and quality service.

Thanks for a very prompt and knowledgeable service; I would certainly use your firm again.

I’d just like to say “thank you” to you and your team for such prompt service. The motor you sent arrived quickly and fitted perfectly – despite the injection moulding machine being quite an old almost obsolete bit of kit. We are now back up and running and moulding our product.

The ramp on my lorry had broken and you were really helpful and sent me exactly what I needed. It arrived in super fast time and my ramp is now better than it has been in a long time. Thank you.

I just wanted to thank you for the speed and efficiency with which you dealt with my order for a hydraulic motor – I’ve told all the other fishermen in the area where to go to get their hydraulic parts in future!
If you are ever up this way then you must come and find me, there’ll be some of my fried prawns waiting for you… I’m well known for them!

Hydraulics Online are very efficient and pleasant to deal with throughout… I will definitely be using Hydraulics Online again and would recommend them.

Thanks a lot; you are absolutely the best… The pumps arrived perfectly. We will be in contact soon and continue doing business together, and do what we can to promote you here in Panama too.

The service provided by Hydraulics Online was exceptional.

Hydraulics Online are the only company we’ve come across where we are able to give them these problem scenarios and they come back to us with a solution.  They have a vast knowledge of their technology and of system design and, because they are independent and not tied to any one manufacturer, I know they are giving us the best solution and the best products for that solution.

Can you let the boys know that they are providing us with great service, parts and information in all our locations. Your service is prompt and reliable; you’re our “go to” guys when it comes to hydraulics.

Hi Mark, Thanks for sorting this out for me so quickly. Absolutely brilliant service… In this day and age it is so rare to come across a company with customer service to this level. Much appreciated.

Just wanted to tell you that the pump fits and works perfectly. You were a big help, thank you.

Thank you, Joanna. Mark’s quote was from a technical discussion which answered many questions that I have been trying to get without success from other suppliers. Please thank Mark for his time and expertise; it was so refreshing to have a knowledgeable person rather than a sales assistant.

Please thank your team very much in helping me solve a pump issue. I needed a pump that was manufactured by a company no longer in business, and Steven was able to locate a duplicate that was manufactured by Parker.

Please pass on my thanks to Steven for great customer service and his product knowledge; our gang mowers are back up and working.

Thank you for your service with selecting the proper pump. Pumps have arrived this morning and they completely conform with the old pumps.

We would like to confirm receipt of your shipment for our initial order: PO# 07623. It was a pleasure having started working with you and we hope this is just the start of a good business relationship between our companies. Again, thank you very much and we look forward for more future business opportunities with you.

The valve arrived about 9:00am this morning. The service from you and Steve has been first class, so thank you very much. I shall certainly use your services again and recommend you to others. Thanks again and best regards.

I have passed your cards onto a couple of our maintenance contractors and have given you a high recommendation to them both, so hopefully they too will be using in the future. Thanks for helping to get our repair solved so promptly.

Excellent service. Mark talked me through the best way to identify the hydraulic pump, as the plate was missing, before sending me dimensions and pictures to compare. Then I sent my pump to ensure the build was correct. I have just fitted the new pump this morning and it all works as it should do. Very satisfied.  
Robin W. Essex